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破冰行动在护理团队建设中的应用

Application of ice-breaking action in the construction of nurse team

摘要:

目的 探讨破冰行动在护理团队建设中的应用,提高护理团队的凝聚力,从而提高护理质量.方法 选择本院神经内科护士37人,在病区护士之间实行破冰行动-秘密天使活动,即每一个护士均拥有1位关心与被关心的人.活动前后参照各类量表对所有护士进行个人幸福指数、团队凝聚力测评,并测评住院患者对护理工作满意度.结果 37名护士在活动后的测评分值及患者满意度测评均较活动开展前有显著改善.结论 在病区护士之间实行破冰行动,可以增加护理团队的凝聚力,提高护士的个人幸福指数,从而提高护理质量,提高患者满意度.

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Objective To discuss the application of ice-breaking action in the construction of nurse team, strengthen the cohesion of nurse team, therefore, to improve nursing quality. Methods First, let all nurses working in the same ward area to participate an action, namely ice-breaking action or secret angel action, in which every nurse chose secretly one of other nurses by drawing cards, then she often cared for that nurse secretly, namely she became a secret angel for that nurse. In return, she was also chosen and cared by one of others secretly. That means every nurse would become a secret angel, and owned a secret angel in the same time. Second, to test the change of happiness index of every nurse, the change of team's cohesion, and the change of patients' contentment indexes, before and after the secret-angel action was taken. Results Happiness indexes of 37 participants improved distinctly, and so did the contentment indexes of their patients after the secret-angel action was taken. Conclusions The secret-angel action can strengthen the cohesion of nurse team, improve happiness indexes of nurses, contentment indexes of their patients, and improve nursing quality.

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