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目的：探讨对新上岗护士实行义工服务的意义。方法选择内科系统通过公开招聘新上岗护士为研究对象,将2011年6月招聘的38名护士分为对照组,进岗前进行1个月常规岗前培训和考核,考核合格进岗；将2012年6月招聘的46名护士分为研究组,常规岗前培训合格后进岗,工作期间行全院义工服务活动。比较两组新上岗护士的应对效能、工作投入、患者满意度情况。结果研究组应对效能评分为(58.36±7.85)分,对照组为(53.58±7.45)分,差异有统计学意义(t=2.842,P<0.05)；研究组对工作的投入、活力、奉献及专注程度评分分别为(4.98±0.65),(5.15±0.78),(5.45±0.94),(5．05±0.64)分,均高于对照组,差异有统计学意义(t值分别为6.420,5.669,5.738,6.831；P<0.05)；研究组患者满意度总分为(25.84±4.68)分,对照组为(22.36±4.15)分,差异有统计学意义( t=3.568, P<0.05)。结论对新上岗护士实行全院义工服务活动能提高其应对效能、工作投入及患者的满意度。

Objective To explore the significance of junior nurse doing volunteer service in our hospital. Methods A total of 46 junior nurses recruited in June 2012 as experimental group in Medicine Department received conventional one-month pre-job training, theory and operation test before they going to their post, and when they passed examination they would do volunteer service in their spare time. A total of 38 junior nurses recruited in June 2011 as control group who only completed a conventional pre-job training, theory and operation test. We compared coping efficacy, job involvement, and patient′s satisfaction between groups. Results The score of coping efficacy in the experimental group (58. 36 ± 7. 85) was significantly higher than that of the control group (53.58 ±7.45),(t=2.842,P<0.05); job involvement (4.98 ±0.65), vitality (5.15 ±0.78), dedication (5. 45 ± 0. 94), attentiveness (5. 05 ± 0. 64) in the experimental group are significantly higher than those in the control group [(4. 12 ± 0. 56),(4. 25 ± 0. 65),(4. 58 ± 0. 75),(4. 15 ± 0. 55) ]with statistical significance between two groups (t=6. 420,5. 669,5. 738,6. 831;P<0. 05). The score of patient′s satisfaction in the experimental group group (25. 84 ± 4. 68) was significantly higher than the control group (22. 36 ± 4. 15),(t =3. 568,P <0. 05). Conclusions Junior nurse doing volunteer service could improve their coping efficacy, job involvement, and patient′s satisfaction.