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The Effects of Job Autonomy and Customer Service Self-Efficacy on Negative Mood Following Customer Aggression: A Trajectory Perspective

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第一作者： Li, Yiqiong

作者： Li, Yiqiong ^[1] ; Tuckey, Michelle R. ^[2]

作者单位： Univ Queensland ^[1] Univ South Australia ^[2]

关键词 customer aggression job autonomy customer service self-efficacy diary study customer service employees GROWTH CURVE MODELS WORK RESOURCES CONSERVATION MISTREATMENT SATISFACTION VALIDATION EMOTION POWER

发布时间 2023-10-25

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International journal of stress management

2023年30卷3期

287-297页

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International journal of stress management

2023年30卷3期

287-297页

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The Effects of Job Autonomy and Customer Service Self-Efficacy on Negative Mood Following Customer Aggression: A Trajectory Perspective

International journal of stress management

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International journal of stress management

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The Effects of Job Autonomy and Customer Service Self-Efficacy on Negative Mood Following Customer Aggression: A Trajectory Perspective

International journal of stress management

相似文献

同项目论文

International journal of stress management

相关期刊

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