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Developing and Deploying Emotional Intelligence to Uncover and Address Clients' Needs.

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第一作者： Vivian,Campagna

第一单位： Vivian Campagna, DNP, RN, CMGT-BC, CCM, ICE-CCP, is the Chief Industry Relations Officer of the Commission for Case Manager Certification (CCMC), the first and largest nationally accredited organization that certifies more than 50,000 professional case managers and disability management specialists with its CCM® and CDMS® credentials. With more than 30 years of case management experience, Vivian spent much of her professional career in acute care case management, prior to joining the Commission.;Ellen Mitchell, MA, RN, CCM, recently retired as the Director for Industry Relations for the CCMC. She has more than 25 years of experience in the field of hospital case management and holds a master's degree in Acute Care Nursing.

作者： Vivian,Campagna ^[1] ; Ellen,Mitchell ^[1]

作者单位： Vivian Campagna, DNP, RN, CMGT-BC, CCM, ICE-CCP, is the Chief Industry Relations Officer of the Commission for Case Manager Certification (CCMC), the first and largest nationally accredited organization that certifies more than 50,000 professional case managers and disability management specialists with its CCM® and CDMS® credentials. With more than 30 years of case management experience, Vivian spent much of her professional career in acute care case management, prior to joining the Commission.;Ellen Mitchell, MA, RN, CCM, recently retired as the Director for Industry Relations for the CCMC. She has more than 25 years of experience in the field of hospital case management and holds a master's degree in Acute Care Nursing. ^[1]