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Patient satisfaction,perceived empathy,and quality of recovery among elderly postoperative patients:a cross-sectional study

摘要Objective:Healthcare service satisfaction focuses not only on the patients but also on the overall quality and effectiveness of the care provided.This study aimed to explore the correlation between patients' perceptions of empathy,patient satisfaction,and the quality of recovery in elderly patients undergoing postoperative care for lower extremity fractures under spinal anesthesia.Methods:In the present cross-sectional study,138 elderly patients who underwent surgery for lower extremity fracture and spinal anesthesia were selected for inclusion in the study.The questionnaire included demographic characteristics,the Jefferson Scale of Patient Perception of Physician Empathy,the Patient Satisfaction Scale,and the Postoperative Quality of Recovery Score.Multivariate regression was performed to evaluate the associations between patient-reported factors and satisfaction.Results:The overall average scores for patient perception of empathy,quality of recovery,and patient satisfaction were 20.30(1.18),110.11(8.26),and 156.86(5.44),respectively.There was a statistically significant positive correlation between patient quality of recovery and patient perception of empathy and patient satisfaction(p<0.01).Conclusions:This finding could also inform policymaking and the development of guidelines aimed at improving the quality of healthcare delivery.This study encouraged healthcare organizations and institutions to foster empathy in healthcare interactions,which may positively impact patient satisfaction and subsequent recovery outcomes,and patient-centered care.

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作者 Tu Thi Ngoc Nguyen [1] Trang Thi Thuy Ho [2] Binh Duy Ho [2] 学术成果认领
作者单位 Anesthesia and Resuscitation Department,Danang University of Medical Technology and Pharmacy,Da Nang 550000,Vietnam;Faculty of Nursing,Hue University of Medicine and Pharmacy,Hue University,Hue 490000,Vietnam [1] Faculty of Nursing,Hue University of Medicine and Pharmacy,Hue University,Hue 490000,Vietnam [2]
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DOI 10.2478/FON-2025-0028
发布时间 2025-06-20(万方平台首次上网日期,不代表论文的发表时间)
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