摘要目的 探讨作业流程重组在住院患者院内检查护送过程中应用的临床价值.方法 采用作业流程重组理论中"系统性重新整合"的方法,对住院患者院内检查的护送流程和服务环节进行重组,应用重组后的流程护送住院患者进行院内检查,分别随机选取心电图检查患者126例,X线片检查患者130例,头颅CT检查患者128例为观察组,以护送检查所需时限、患者满意率为研究监测指标,并分别与流程重组前的112例心电图检查、112例X线片检查和120例CT检查患者进行对照比较.结果 流程重组后,心电图检查、X线片检查、头颅cT检查所需时限明显缩短,患者满意率明显提高,与对照组比较,差异均有统计学意义(U值分别为14.55、12.26、13.57,X2值分别为17.37、14.65、10.75,P＜0.01).结论 作业流程重组在住院患者院内检查护送过程中具有非常重要的应用价值,可达到缩短护送检查所需时间,提高患者满意率的目的,对提高效益及医院竞争能力具有重要的现实意义.

abstractsObjective To explore the clinical value of application research in business process reengineering in transferring of inpatients for check-up. Methods We reorganized transferring of inpatients for check-up and service tache by introducing the Systematic Redesign method from the therory of Business Process Reengineering. The reengineered process was adopted and applied in the transferring processes. We randomly selected patients for check-up(126 cases for electrocardiogram,130 cases for Xrayand 128 cases for CT examination)and investigated the time cost for check-up and patients satisfaction rate. The above results were compared with those patients(112 cases for electrocardiogram,112 cases for Xrayand 120 cases for CT examination)before use of reengineered process. Results The time cost for the above mentioned check-up was shorter and patients satisfaction rate were alleviated compared with those before use of reengineered process(U=14.55,12.26,13.57;x2=17.37,14.65,10.75,P＜0.01).Conclusion Application of business process reengineering in the transferring process of inpatients for check-up proved pivotal important in that it could shorten time cost for transferring process and improve patients satisfaction rate.It possessed realistic significance for increasing benefit and competitions for hospitals.