摘要目的 了解广州市养老机构护理人员人文关怀品质现状和影响因素,为今后开展护理人员人文关怀教育,提升养老服务质量提供依据.方法 采用方便抽样的方法,抽取广州市8所养老机构270名护理人员为调查对象,使用一般资料调查问卷及护士人文关怀品质量表进行调查,并采用多元逐步回归法分析其影响因素.结果 广州市8所养老机构护理人员人文关怀品质总分(113.59±9.78)分,低于该量表设计者刘于昌等提供的2010年上海市部分综合性医院护士人文关怀品质评价的参考值(118.36±16.75)分,处于较低水平.护理人员的家庭所在地、政治面貌、同事关怀度、是否接受过人文关怀方面的教育培训不同,其人文关怀品质得分比较差异有统计学意义;多元线性回归分析显示,同事关怀度、是否接受过人文关怀方面的教育培训为主要影响因素.结论 广州市8所养老机构护理人员人文关怀品质偏低,关怀能力和关怀理念方面尤为薄弱.养老机构可与高校合作,制定一套养老机构护理人员人文关怀品质的培训课程,通过系统、规范的培训提升人文关怀品质,提高养老服务质量.

abstractsObjective To investigate the current status and the related influencing factors of humanistic care quality of nurses in department of aged homes in Guangzhou,for the future to carry out humanistic care education,and provide a reference for improving humanistic care quality of nurses.Methods 270 nurses from 8 department of aged homes in Guangzhou were investigated by convenience sampling and evaluation table on humanistic care quality of nurses.The affected factors were analyzed by multiple stepwise regression.Results The aggregate score of humanistic care quality of nurses in this study was (113.59±9.78),which was lower than the reference score (118.36±16.75) of humanistic care quality of nurses of some general hospitals in Shanghai in 2010,offered by Liu Yuxiao,the designer of the evaluation table.The scores were correlated with 4 impact factors including home,politics status,care index of colleagues,whether to accept the education and training of humanistic care;multiple stepwise regression analysis indicated that care index of colleagues and whether to accept the education and training of humanistic care were the main factors.Conclusions Humanistic care quality of nurses in department of aged homes in Guangzhou was in lower level,and especially caring ability and the attitude towards caring.Department of aged homes should cooperate with universities,to establish a set of training courses on humanistic care quality of nurses in department of aged homes.Through the systematic,standardized training,to improve humanistic care quality of nurses and the quality of nursing service.