摘要目的 研制住院患者感知护理服务质量评价量表.方法 借鉴德尔菲法,选取15名多年从事临床护理及护理管理和质量管理工作的专家,以及多年从事临床工作的一线护理人员和住院患者作为量表的评价者,听取其对量表设计的意见和建议,确定量表的内容和形式,形成预试量表.结果 经过2轮专家咨询,构建出了包含有形性、可靠性、响应性、保证性和关怀性共5个维度,33个条目的 预试量表,专家总体权威系数0.91,量表总的Cronbach's a系数为0.96,内容效度比CVR为0.86.结论 借鉴德尔菲法设计住院患者感知护理服务质量评价量表,具有较高的可靠性,对完善质量管理体系,引导患者积极地参与到医院的管理中来具有现实意义.

abstractsObjective To study the evaluation scale of patients' perception on nursing service quality.Methods The 15 valuateator included specialist who were engaged in clinical nursing,nursing administration and quality administration,clinical nurses and hospitalized patients.Their opinions and suggestions on the designing of scale were considered,the scale of content and form wer determined,then pre-test measurement table was formulated.Results After two times of expert consultation,the author constructed the tangiblity,reliability,responsibility rguarantee and care of five dimensions of 33 items.The overall coefficient of authoritative experts was 0.91,Cronbach' s a was 0.96 and the content validity (CVR) was 0.86.Conclusions Delphi method for designing perception of nursing service quality in patients with scale shows high rehabihty,perfect quality management system,and is helpful to guide patients to involve in the management of hospital.