摘要目的 探讨设置病区助理与住院患者满意度及住院患者量的关系.方法 通过对设置病区助理前后住院患者满意度及住院患者量的调查,分析设置病区助理对住院患者量及满意度的影响.结果 设置病区助理后,病区住院患者满意度逐年提升,差异具有统计学意义(P＜0.01),住院患者量及重复住院率均呈逐年上升趋势,差异具有统计学意义(P＜0.01).患者满意度与重复住院率呈正相关(r=0.998,P＜0.05).结论 设置病区助理有助于提升住院患者满意度,促进住院患者量增长.

abstractsObjective To observe the effect of setting up ward assistant to improve patients'satisfaction in wards.Methods The patients' satisfaction was surveyed and the numbers of hospital patients were investigated every year from 2007 to 2009 before and after the setup of ward assistant to retrospectively analyze the effect of setting up ward assistant to improve patients' satisfaction in wards.Results After setting up the ward assistant, the degrees of satisfaction were improved (P ＜ 0.01) and the number of hospital patients and the rate of re-hospitalization were increased year by year(P ＜ 0.01).There is a positive correlation between the improvements of the satisfaction degree and the rate of re-hospitalization (r = 0.998, P ＜ 0.05).Conclusions Setting up ward assistant is helpful to improve the degrees of satisfaction and increase the amount of hospital patients.