摘要目的 阐述在建立护士岗位能力素质模型及护士胜任力指标库的基础上,设置各层级护士核心能力要求及进阶条件,儿科护士能级体系的实施,为儿科护士能级管理提供依据.方法 通过设置各层级护士核心能力要求及进阶条件,在全院范围内开展护士N1、N2能级认证的具体实践,比较实施前后护理人员和患儿家属满意度.结果 全院护士N1、N2能级认证申请354人,通过审核289人,认证238人.N1级申请180人,认证148人,占82.22%;N2级申请174人,认证90人,占51.72%.护士工作满意度从(83.88±11.886)分提高至(89.84±10.740)分,实施前后比较差异有统计学意义(t=-5.180,P＜0.01).患儿家长对护士服务态度满意度从84.27%提高至93.01%,实施前后比较差异有统计学意义(χ2=9.766,P＜0.05).结论 护理人员内部能级体系的实施,调动了护士工作积极性,提高了护士工作及患儿家属的满意度.

abstractsObjective To implement pediatric nurses' ability level system based on the construction of pediatric nurses' ability level model and competency index databases and set up nurses' core competency requirements and advanced conditions so as to provide evidences for pediatric nurses′ ability level management. Methods Nurses' core competency requirements and advanced conditions were set up. N1 and N2 certificated of nurses' ability level were implemented in the whole hospital. Satisfaction of nurses and family members of children before and after the implementation were compared.Results A total of 354 nurses applied for N1 and N2 ability level in the whole hospital. A number of 289 out of 354 applications passed the audit and 237 out of 289 applications have been certificated. For N1 level,148 out of 180 (82.22%) applications were certificated. For N2 level, 90 out of 174 applications (51.72%) were certificated. Satisfaction rates of nurses increased from (83.88±11.886) to (89.84±10.740) after the implementation, with a statistically significant difference (t=-5.180,P＜0.01). Satisfaction rates of family members developed from 84.27% to 93.01% after the implementation. The difference was statistically significant (χ2=9.766,P＜0.05).Conclusions The implementation of nurses' ability level system improves nurses' work enthusiasm and increases nurses' work satisfaction and family members' satisfaction.