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公立医院院长绩效评价的思路与框架设计

On the significance and role of performance appraisal of directors of public hospitals

摘要目的通过研究三级公立医院院长绩效评价的定位、框架及权重,为开展公立医院院长绩效评价指标体系研究提供依据,为实施三级公立医院院长绩效奠定基础.方法运用文献荟萃法归纳汇总公立医院院长绩效评价思路、模式的研究成果,借鉴平衡计分卡设计公立医院绩效评价框架的理论基础,采用德尔菲法提出公立医院应承担的职能、绩效评价的思路、框架,运用专家咨询法通过问卷调查进行论证.结果公立医院院长绩效评价的定位包括产出良好社会效益和处于良好运营状态两方面,绩效评价包括社会满意、管理有效、资产运营、发展持续、职工认可等5个纬度共12个绩效目标.结论科学、合理设计公立医院院长绩效评价的框架及权重,将有益于引导公立医院坚持公益性办院方向.

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abstractsObjective Studies of the positioning,framework and weight of the performance of directors of third-grade public hospitals will pave the way for launching a study of the performance of these directors,and for the performance appraisal of the directors of third grade public hospitals.Methods The following methods are called into play:Meta-analysis of literature to summarize the research outcomes of the appraisal thinking and modeling for managers of public hospitals;the balance score card to design the theoretical base of public hospital performance framework;the Delphi Method to identify the functionality expected of public hospitals,and the thinking and framework for performance appraisal;in addition to experts consultancy to demonstrate via questionnaires.Results Positioning of directors performance appraisal of third-grade public hospitals comprises both desirable social effect outcomes and desirable operating status.This performance appraisal consists of such five dimensions as social satisfaction,effective management,asset operation,development sustainability,and employee recognition,totaling 12 performance objectives.Conclusion Scientific and reasonable design of the framework and weight of the perfofinance appraisal for managers of public hospitals is conducive to assuring the public interest nature for public hospitals.

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中华医院管理杂志

中华医院管理杂志

2009年25卷5期

316-318页

ISTICPKUCSCD

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