摘要中南大学湘雅二医院实施医疗服务保障模式(safe-care)的目的在于持续改进医疗服务质量,加强医院的管理.文章首先论述了safe-care内涵,即弘扬湘雅精神、规范管理、完善临床服务模式、强化持续培训与教育、加强医患沟通、风险防范前移、提升集体荣誉感和加强医院信息化建设.继而从以上8个方面介绍了医院在实施safe-care模式时所采取的措施,阐述了每一项措施的意义和具体做法,最后分析了该模式给医院和患者带来的初步成效.

abstractsThe safe-care practiced by the Second Xiangya Hospital of Central South University is designed to make continued improvements of the quality of care and enhance hospital management.The paper first explained the concept of the model as upholding Xiangya spirit,standardized management,good clinical service pattern,enhanced continuing education and training,enhanced doctor-patient communication,risk prevention beforehand,enhanced team spirit,and enhanced information system.It went on to describe the measures taken by the hospital in implementing the mode,significance and steps for each measure taken,and initial outcomes achieved by the mode for both the hospital and patients in the end.