换一批摘要患者满意度是医院质量评价和医院绩效考核的重要指标。本研究以顾客满意度指数模型为理论基础，建立了多属性的患者满意度指标体系，通过组合赋权法确定指标权重，并采用秩和比法对医院进行分档并调整权重，初步形成一套适用于患者满意度评价和医院绩效评价的综合评价方案。
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abstractsPatient satisfaction is an important index of hospital quality evaluation and performance evaluation.This study established multi-attribute patient satisfaction index system based on the theory of customer satisfaction index,determined the index weight by combination weighting approach,and graded the hospitals and adjusted the weights by the RSR method.A set of comprehensive evaluation scheme is initially formed,which is suitable for patient satisfaction evaluation and performance evaluation.
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栏目名称
DOI
10.3760/cma.j.issn.1000-6672.2015.07.004
发布时间
2015-09-21（万方平台首次上网日期，不代表论文的发表时间）
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