摘要简化门诊服务流程,提高服务效率,让患者在就诊过程中尽量少跑腿、少排队,可改善患者就医感受.作者介绍了医院通过门诊服务流程改进,设立门诊"多能岗"一站式综合服务中心,将门诊办公室服务窗口、医保办公室服务窗口、挂号收费窗口等部门集中整合,为患者提供一站式服务的管理实践.由此,优化了工作流程,为患者提供了舒适便捷的门诊综合性服务.

abstractsSimplified outpatient service flow and higher service efficiency can save back-and-forth trips and queuing time of outpatients and better their medical experience. The authors introduced the hospital's experience in establishing a one-stop multi-functional outpatient service center. This center integrated such departments as outpatient office service, medical insurance office service, and registration&fee payment. Such a " multifunctional post" provided a one-stop service for the patients, hence optimizing the workflow for creating a convenient and fast outpatient service.