摘要科学建立预约诊疗制度是改善医疗服务行动计划的一项重要举措，也是公立医院改革的一项重要内容。作者介绍了江苏省苏北人民医院基于信息平台从顶层设计、预约内容、预约方式、配套服务、监管制度5个方面统筹全院预约诊疗服务，优化了医疗资源配置，丰富了挂号、检查、床位、检验、手术、治疗服务内涵，以期为医院预约诊疗实施统筹管理提供参考。

abstractsA scientific appointment-driven outpatient service proves vital for the medical quality improvement initiative, and a key part of public hospital reform as well. The authors introduced the approaches taken by Northern Jiangsu People′s Hospital as follows. The hospital-wide appointment-drive service was coordinated in terms of top-level design, appointment items, appointment channels, supporting services, and monitoring regulations. This service could optimize the allocation of medical resources, enrich the connotation of appointment for registration, examination, bed, examination, operation and treatment. These efforts were expected to provide references for the implementation of overall management of the appointment-driven service of the hospital.